Hungry now, or planning lunch for later? Here’s everything you need to know about how we prep, pack, and deliver so your food arrives fresh and ready when you are.
How we pack (so it arrives just right)
Will my Pho arrive soggy?
No. Noodles and broth are packed separately. Toss right before you eat for perfect blend and balanced flavours, you can microwave too!
How fresh are the ingredients?
Very. We prepare to order: chicken is grilled fresh, meats are sliced to order, and vegetables are cut the same morning for service.
Timing & scheduling
Can I order for a specific time (e.g., 12:30 PM lunch)?
Yes. We’re available on Uber Eats and Deliveroo from 11:30 am – 10:15 pm, every day. Use the app’s scheduling feature to choose your preferred delivery time.
Receiving your order
What if I’m not home when it arrives?
Use the app’s “Leave at door” option and add a note (gate codes, safe spot, etc.). If the driver needs clarification, they may call you.
Do you deliver to universities (UoN, NTU)?
Yes. We regularly deliver to University of Nottingham, Nottingham Trent University, and student accommodations across the city. Enter the exact building name and postcode in the app; the platform will route the driver automatically.
Storing & reheating
Is it still good if I eat it 2 hours later?
Yes—store it in the refrigerator as soon as possible.
How should I reheat?
- Hot dishes: Transfer to a microwave-safe plate or keep in our microwave-safe packaging and heat in short intervals, stirring between bursts.
- Crispy items: For best texture, use an oven/air fryer at a moderate temperature for a few minutes.
- Salads: Keep dressing separate until serving; do not reheat.
Always check food is piping hot throughout before eating. Avoid leaving food at room temperature for extended periods.
Ordering for groups & offices
Can I order for a group/office?
Absolutely. We handle team lunches, workshops, and study sessions.
- Use Deliveroo/Uber Eats for quick group orders, or
- Call us for tailored recommendations (dietary needs, portioning, and timing), and we’ll help plan quantities.
Dietary & allergen information
- Vegetarian, vegan, and gluten-free options are available and clearly labelled.
- If you have a severe allergy, please note it in the app and call us right after placing your order so we can confirm handling. While we take care, our kitchen handles common allergens.
Tips for smoother deliveries
- Pin your exact location in the app and add helpful delivery notes.
- Answer calls from unknown numbers during your delivery window—likely your rider.
- Schedule early for peak times (weekday lunch, Fri/Sat evenings) to secure your preferred slot.
Platforms, fees & minimums
- We’re live on Uber Eats and Deliveroo.
- Delivery fees, small-order fees, and service fees are set by the platforms and may vary by distance and time. Check the app at checkout for live pricing.
Other Quick FAQs
- Soggy salad? Dressing packed separately—toss at the table.
- Freshness? Cooked and prepped to order, veg cut same morning.
- Schedule a time? Yes—11:30 am to 10:15 pm daily via app scheduling.
- Not home? Use “Leave at door” with notes.
- Eat later? Refrigerate; packaging is microwave-safe.
- Group orders? Yes—apps for quick; call us for tailored sets.
- Uni deliveries? Yes—UoN, NTU, and student accommodations supported.
Ready to order? Find us on Uber Eats or Deliveroo, or call us for group recommendations and dietary guidance.
Viet80s Team